Common questions
Direct Primary Care FAQ
Have questions about Carolina Medical Group's direct primary care membership? Start here, then call the office if you need help deciding whether membership is right for you.
Direct Primary Care Basics
What is direct primary care?
Direct primary care is a membership-based healthcare model that puts the patient relationship first. Carolina Medical Group does not bill insurance for routine primary care visits. This reduces administrative overhead and allows the practice to provide longer visits, more access, and transparent pricing.
What does my membership cover?
Membership covers many routine primary care services, including covered in-office and telehealth visits, wellness visits, sick visits, chronic disease management, and many common in-clinic tests and screenings.
Does Carolina Medical Group accept new patients?
Yes. Carolina Medical Group is accepting new patients.
Insurance, HSA, FSA, and Medicare
Do you accept health insurance?
Carolina Medical Group uses a direct primary care model and does not bill health insurance for routine primary care services.
Do I still need insurance?
Carolina Medical Group encourages patients to carry insurance for major medical needs such as emergencies, hospital care, specialist visits, imaging, and catastrophic illness or injury. Direct primary care is designed for routine primary care, not as a full replacement for every type of medical coverage.
Can I use HSA or FSA funds to pay for membership?
As of January 2026, Health Savings Accounts may be approved for use toward DPC membership fees. Many Flexible Spending Accounts may also be eligible. Patients should confirm details with their plan administrator.
If I have Medicare, can I join?
Yes. Having Medicare does not automatically prevent you from joining Carolina Medical Group. Medicare patients will need to sign a one-time waiver stating that Carolina Medical Group will not bill Medicare directly for services provided by the practice.
Membership and Pricing
Is there an enrollment fee?
Yes. There is a one-time enrollment fee of $80 for individuals and $120 for families.
How much does membership cost?
Membership starts at $90 per month for one member. Family pricing becomes more affordable per person as more household members join, with a family maximum of $315 per month for seven or more members.
Are there co-pays?
Covered visits are included in the membership, so members do not pay a co-pay for those visits.
Appointments and Access
How do I request an appointment?
Call 336.895.1017 or submit the appointment request form.
What if I am away from home when I get sick?
Many concerns can be discussed by phone or video. When appropriate, the care team can help even if you are not able to visit the office in person.
Accepting New Patients
Ready for primary care that has time for you?
Request an appointment online or call the office. We'll help you understand membership and find a time that works, no pressure, no insurance runaround.